I got a call about my student loans repayment plan today. I dread these calls.
"No I do not want to increase the amount I pay"
"No, I cannot afford to do that"
"Yes, my marital status is the same"
....
Today's call was regarding a form that I'd sent back *late* and they just wanted some additional information that they need faxed before February 23rd. Yup, I can do that! No problem.
The guy told me to have a nice day, and like most people (or so I thought) I said, "I hope you have a great day too sir!". His response was epic, "that is not the usual reply I get, but thank you, you've made my day!"...WIN!
RAoK- a simple "have a great day" can go a long way to making someone elses day...!
~E
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